We are happy to accept any goods from the Ken Picton Boutique you are not happy with, if they have been un-opened, un-used and are in a re-sealable condition. All packaging and/or cellophane wrapping must be intact, and any security seals applied by the manufacturers to the outside of a box, for example electrical products, cannot be broken, as the item cannot be re-sold and will not be accepted by our Returns Dept. 

If the item(s) you wish to return meet our returns criteria then please return them to the following address: 

Returns Dept. – Ken Picton Salon 

8 Mermaid Quay 
CF10 5BZ Wales
029 2066 2084 

We will refund the value of the goods upon receipt of them or exchange them if requested. When returning items to us please ensure that you include a brief explanatory note which must include your Name, Order Number and the reason for the return. Please note that all orders requiring a refund must be returned to us within 30 days of purchase.